Order

All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, Rob Stolte will inform in short notice and buyer will be given the possibility to change the order or cancel it and request the refund of all costs paid.

To place an order, the buyer will have to use the purchase online method. Once the purchase has been completed, the buyer will receive an e-mail acknowledging receipt of the order (Order Confirmation).

Rob Stolte reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the buyer was not filled out correctly.

Prices

All prices indicated in this website are in Euros and include VAT, if applicable.

Prices exclude shipping costs. Shipping costs will be added to the total cost of the order, depending on item and delivery location. They are calculated automatically at our e-shop.

If your purchase is done through Rob Stolte, all orders must be paid exclusively in Euros.

Details

Chamber of Commerce: 88854280
VAT number: NL004663896B13

Shipping

We ship worldwide. Orders within The Netherlands are normally shipped via PostNL; orders to Europe and the rest of the world are shipped via either PostNL, UPS, TNT or FedEx.

A signature might be required on receipt of the package, so please make sure someone will be in to receive it.

Oversized
We are not are able to automatically ship certain works due to oversized dimensions. These items will be shipped in consultation with the buyer.

Delivery time
We are a small studio so please be aware that shipping times can vary depending upon the product. All orders are normally shipped from Haarlem within 5-7 working days. Rob Stolte is not responsible for any delay that results from an incorrect address, holidays or by incidents beyond our control.

The system will automatically calculate the shipping cost for small and light weighed items, depending on the volume, weight and destination of the products purchased.

Example rates
The Netherlands: 6,95€ – 15€
European Union: 16€ - 25€
Rest of Europe & United States: 25€ - 40€
Rest of the World: 25€ - 40€

Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.

Returns

If, for whatever reason, the customer is dissatisfied with a product bought directly from Rob Stolte, the purchase may be exchanged or returned. Specially produced items are however not eligible for return.

To return or exchange an item, please email us with your order number, details of the item to be returned, and the reason for its return. The customer must inform Rob Stolte within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.

Return address
Rob Stolte
Noorder Tuindorpslaan 34
2015 HK Haarlem
The Netherlands

All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable – within 30 days.

Damaged

If any item arrives in a less than perfect condition, please notify us immediately at robstolte@gmail.com.

We will do our best to remedy the situation as quickly as possible.

The customer should only accept packages without visible signs of wear and tear. If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature. If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained.

The customer must inform Rob Stolte within 7 days upon reception of their intention to return the item. The package must then be shipped within a further 14 days.